Terms of Service
Welcome to Luxora Lifestyle (“we,” “us,” or “our”). By accessing or using our website, purchasing our products, or engaging with us in any way, you agree to abide by the following Terms of Service. Please read them carefully.
1. Product Use & Eligibility
Luxora Lifestyle offers premium natural beauty and wellness products. By purchasing from us, you confirm that you are at least 18 years of age or using our services under the supervision of a parent or legal guardian.
2. Orders & Payments
All orders placed are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion. Payments must be completed before orders are processed or shipped.
3. No Refunds, Returns, or Exchanges
Due to the sensitive nature of our products (such as personal care and hygiene items), we maintain a strict no refund, return, or exchange policy.
All sales are final.
Please double-check your order before confirming, and feel free to contact us if you have any questions prior to purchase.
4. Shipping & Delivery
We offer worldwide shipping. Delivery timelines vary by location and shipping method.
Shipping Timeframes:
- Local (within Nigeria): Orders are shipped within 7 business days
- International: Orders are shipped within 17 business days
Important Notes:
- Customers are responsible for all import duties, customs fees, and taxes required by their country.
- We are not liable for delays caused by customs, shipping carriers, or other external factors.
- Please ensure your delivery address is accurate to avoid shipping issues.
5. Product Descriptions & Accuracy
We strive to provide accurate descriptions and images of our products. However, we do not guarantee that all product information is complete, current, or error-free. If you have any sensitivities or allergies, please review product ingredients carefully.
6. Intellectual Property
All content on our website, including images, product descriptions, logos, and branding, are the intellectual property of Luxora Lifestyle. Unauthorized use, reproduction, or distribution is strictly prohibited.
7. Limitation of Liability
Luxora Lifestyle is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products or services. Use our products at your own discretion and responsibility.
8. Complaints & Customer Care
We are committed to providing an excellent customer experience. If you have any concerns or complaints, please contact our support team:
Email: customercare@luxoralifestyle.co
We aim to respond within 48 hours.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of our website or services after such changes constitutes acceptance of the revised Terms.
